Shipping Policy

We offer free shipping Worldwide on All orders.


Our goal is to offer you the best shipping options no matter where you live. Everyday we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.


Shipping time:
All US orders takes between 8 to 12 days to arrive at their destination. Some
particular products might take up to 20 days to arrive due to high demand.


Any other international delivery usually takes about 10 – 15 business days. 
Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee
All your orders have a 30 day money back guarantee!
Sometimes your orders can get lost/damaged in their journey to you. If this
occurs, we will send you a replacement free of charge; Just contact our support
team at support@thelles.com and we will get in touch with you as soon
as possible!


Please, *Note that we may ask you to send us a picture of the damaged product
before shipping the replacement.


Important Remarks
Refunds are not given on free items. However, replacements are given for
items lost while shipping.
Replacements are sent up to 7 days after receiving your item.


For more information about refunds, please read our Refunds Policy.

 

Tracking your order:
To track your order, we will send you all the tracking information to your e-mail.
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.
If you cannot find your tracking number, please get in touch with us at
support@thelles.com.